Refund policy

Thank you for shopping with us!  We appreciate your business and want you to be completely satisfied with your purchase. Our customer service representatives are available to assist you Monday through Friday by email, phone, or online chat.

Before wearing your new shoes outside…Please be sure to try your shoes indoors on a clean, carpeted surface. Make sure that your shoes feel and fit right to help ensure long-lasting enjoyment!

We are proud to offer 30 Day returns. As long as your items are in their clean, original, unworn condition and original packaging you can return them for a full refund or exchange.

There are no Refunds or exchanges of Sale or Clearance items with a price ending in $.90. Clearance Sale items are FINAL SALE and may have been tried on in one of our brick and mortar stores.

All merchandise must be shipped to us in original condition, in the original product box, and in proper packaging. Please place the boxed product in a proper shipping box or padded envelope when returning.

Please do not use the shoe box as your primary shipping box. Affixing tape, postage, or an address label to a shoe box will result in a minimum $10 fee. There is also a $10 reboxing fee if shoes are returned without the original shoe box.

All refunds will be issued to the original payment method within one week of returning to our warehouse. Please allow for up to 10 days for the refund to appear on your account.